hbije Privacy Policy

📄1. Introduction

hbije ("we", "us", "our") is committed to protecting the privacy and personal data of all individuals who use or interact with our online gaming platform at https://hbije.org (the "Platform"). This Privacy Policy ("Policy") sets out the types of personal data we collect, the purposes for which we process that data, the legal basis for doing so, your rights as a data subject, and the measures we take to keep your information secure. Please read this Policy carefully before using the Platform. By registering an account, making a deposit, or otherwise accessing the Platform, you acknowledge that you have read and understood this Policy.

This Policy applies to all players registered in Bangladesh and all other jurisdictions where hbije operates. hbije processes personal data in accordance with applicable data protection principles. Where we refer to "personal data" in this Policy, we mean any information that can be used to identify you directly or indirectly, including your name, email address, date of birth, payment information, and usage data generated through your interaction with the Platform. This Policy does not cover data processed by third-party game providers, payment processors, or other external partners who operate under their own separate privacy notices.

📋2. Information We Collect

hbije collects personal data through several channels: directly from you when you register an account or use the Platform, automatically when you browse the Platform, and from third-party partners where necessary to verify your identity or process payments. The categories of personal data we may collect include the following.

• Identity data: full name, date of birth, national identity card number or passport number (collected as part of KYC verification).
• Contact data: email address, mobile phone number, and residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other).
• Account credentials: username and hashed password (passwords are never stored in plain text).
• Financial data: transaction history, deposit and withdrawal amounts, payment method references (e.g. bKash account number suffix, Nagad mobile number). We do not store full card numbers or mobile banking PINs.
• Technical data: IP address, device type, operating system, browser type and version, session duration, pages visited, and referral source.
• Gaming data: betting history, game preferences, bonus usage, wager amounts, win and loss records, and responsible gaming limits you have set on your account.

Some categories of data are collected automatically as a result of your use of the Platform and are necessary for the secure and correct functioning of our services. Other categories are provided voluntarily by you at registration or during your use of the Platform. Where collection of certain data is mandatory for us to provide a service (such as KYC data required before processing a withdrawal), we will make this clear at the point of collection.

⚙️3. How We Use Your Information

hbije processes your personal data only where we have a lawful basis for doing so and only to the extent necessary for the purposes described below. We do not use your personal data for purposes incompatible with those for which it was originally collected without obtaining your prior consent.

• Account management: to create, maintain, and administer your player account, verify your identity through KYC procedures, and communicate service-related updates.
• Transaction processing: to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and to maintain an accurate record of your financial activity on the Platform.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, identity theft, and other illegal or prohibited activities on the Platform.
• Responsible gaming: to monitor gaming patterns, apply account limits you have set, identify potential problem gambling behaviour, and fulfil our responsible gaming obligations.
• Platform improvement: to analyse usage data, troubleshoot technical issues, conduct internal research, and improve the performance, features, and user experience of the Platform.
• Marketing communications: to send you promotional offers, bonus notifications, and updates about new games or features — but only where you have given your explicit consent or where we are otherwise permitted to do so under applicable law.

⚖️4. Legal Basis for Processing

hbije relies on the following legal bases when processing your personal data. The applicable basis depends on the specific purpose for which the data is being processed.

• Contractual necessity: processing required to fulfil our contractual obligations to you, such as managing your account, processing transactions, and delivering the gaming services you have requested.
• Legal obligation: processing required to comply with applicable laws and regulations, including anti-money-laundering (AML) rules, know-your-customer (KYC) requirements, and data retention obligations.
• Legitimate interests: processing carried out in pursuit of hbije's legitimate business interests, such as fraud detection, platform security, and analysis of gaming patterns to detect problem gambling, provided such interests are not overridden by your fundamental rights.
• Consent: processing based on your freely given, specific, informed, and unambiguous consent, such as sending you marketing communications or newsletters. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to that withdrawal.

🤝5. Sharing Your Information

hbije does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with third parties only in the following limited circumstances.

• Service providers: trusted third-party companies engaged to help operate the Platform, including payment processors (bKash, Nagad, Rocket), KYC verification providers, customer support tools, hosting and infrastructure providers, and analytics services. These parties process data only on our behalf and under our instructions.
• Game providers: third-party game studios (such as Pragmatic Play, Evolution Gaming, Spribe, and others) receive the minimum data necessary to enable you to play their games on the Platform. Game providers operate under their own terms and privacy notices.
• Legal and regulatory authorities: where required by applicable law, court order, or regulatory request, hbije may be obligated to disclose your personal data to relevant authorities, including financial intelligence units and law enforcement agencies.
• Business transfers: in the event that hbije undergoes a merger, acquisition, reorganisation, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction, subject to the same privacy protections described in this Policy.

In all cases where we share data with third parties, we require those parties to maintain appropriate technical and organisational security measures and to use the data only for the purposes for which it was shared. We do not permit our service providers to use your personal data for their own independent marketing or commercial purposes.

💳6. Payment Data and Financial Security

All payment transactions on the hbije Platform are processed through certified payment service providers including bKash, Nagad, Rocket, and Upay. When you initiate a deposit or withdrawal, the transaction is handled directly by the payment provider's own secure systems. hbije does not have access to your full mobile banking PIN, full card number, or online banking credentials. We receive only a transaction confirmation reference and, where relevant, a masked account identifier (such as the last four digits of a mobile number) sufficient to link the payment to your hbije account.

hbije maintains comprehensive records of all deposit and withdrawal transactions as required for anti-money-laundering compliance. These records include transaction amounts, dates, payment method references, and account identifiers. Financial transaction records are retained for a minimum of five years from the date of the transaction in accordance with applicable financial regulations, after which they are securely deleted unless a longer retention period is required by law.

🍪7. Cookies and Tracking Technologies

hbije uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, and analyse how players use our services. Cookies are small text files stored on your device by your browser when you visit a website. The types of cookies we use include the following.

• Strictly necessary cookies: required for core platform functions such as session management, login state, and security. These cannot be disabled without breaking essential features.
• Performance and analytics cookies: collect anonymised data about how players navigate the Platform, which pages are most visited, and where errors occur. This helps us improve the user experience.
• Functional cookies: remember your preferences such as language settings and responsible gaming limits so you do not need to re-enter them each time you visit.

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling strictly necessary cookies may prevent you from using certain features of the Platform. hbije does not currently respond to browser Do Not Track signals, but we continue to review this position as industry standards evolve.

🗄️8. Data Retention

hbije retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, or to resolve disputes and enforce our agreements. The specific retention periods applicable to different categories of data are as follows: account data is retained for the duration of your active account and for a period of five years following account closure; financial transaction data is retained for a minimum of five years to meet anti-money-laundering record-keeping requirements; KYC identity documents are retained for five years from the date of verification or account closure, whichever is later; technical and usage data (log files, IP addresses, session data) is retained for up to twelve months unless required for an ongoing investigation.

When your personal data is no longer required, hbije will securely delete or anonymise it in accordance with industry-standard data disposal procedures. Where data has been shared with third-party service providers, we instruct those providers to apply equivalent deletion procedures. If you close your account and request deletion of your personal data, we will action your request within 30 days, subject to any data we are legally obligated to retain. You will receive written confirmation once the deletion has been completed.

🔐9. Data Security

hbije takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include SSL/TLS encryption for all data transmitted between your device and our Platform, encrypted storage of sensitive personal data including KYC documents, strict internal access controls ensuring that only authorised personnel can access personal data on a need-to-know basis, regular security audits and penetration testing of our systems, and an incident response procedure to detect and respond to data security breaches promptly.

While hbije takes all reasonable precautions to protect your data, no method of transmission over the internet or method of electronic storage is completely secure. If you have reason to believe that your account has been compromised or that your personal data has been involved in a security incident, please contact us immediately at [email protected]. hbije will investigate all reported security incidents promptly and will notify affected users in accordance with applicable data breach notification requirements.

👤10. Your Data Rights

As a user of the hbije Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please submit a written request to [email protected]. We will respond to your request within 30 days of receipt. We may need to verify your identity before processing certain requests to prevent unauthorised access to another person's data.

• Right of access: you may request a copy of the personal data hbije holds about you, along with information about how it is being used.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
• Right to restriction: you may request that we restrict processing of your personal data in certain circumstances, such as while a dispute about its accuracy is resolved.
• Right to object: you may object to processing carried out on the basis of legitimate interests, including profiling, where your individual circumstances justify it.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

hbije will make every effort to resolve data rights requests promptly and in good faith. If you are not satisfied with our response, you have the right to escalate your complaint in writing to [email protected]. hbije treats all data rights requests with the same priority as account security incidents and maintains a dedicated internal log of all such requests for audit purposes.

📣11. Marketing Communications

hbije may send you promotional emails, SMS notifications, and in-platform messages about bonuses, new games, and seasonal promotions such as Eid, Pohela Boishakh, and BPL season offers. We will only send you marketing communications if you have opted in to receive them at the time of registration or subsequently through your account settings. You can opt out of marketing communications at any time by updating your notification preferences in your account settings or by contacting support directly.

Please note that opting out of marketing communications does not affect transactional and service communications, such as account security alerts, deposit confirmations, withdrawal notifications, and mandatory responsible gaming messages. These service communications are sent on the basis of contractual necessity and cannot be disabled while your account remains active.

🔞12. Age Restriction and Children's Privacy

The hbije Platform is strictly intended for adults aged 21 and above. hbije does not knowingly collect personal data from individuals under the age of 21. If you are under 21 years of age, you must not use or attempt to access the Platform. If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor has registered an account on the Platform, please contact us immediately at [email protected] so that we can take appropriate action.

🔗13. Third-Party Links and Services

The hbije Platform may contain references to or integrations with third-party game providers and payment services. Each of these third-party providers operates under its own privacy policy and data processing terms, which are independent of this Policy. hbije is not responsible for the privacy practices of any third-party provider. We encourage you to review the privacy notices of any third-party services you interact with through the Platform. hbije does not control and is not liable for the content, security, or privacy practices of any third-party website or service.

✏️14. Changes to This Privacy Policy

hbije reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will notify registered players by email or through a prominent in-platform notice prior to the changes taking effect. The updated Policy will be published on this page with a revised effective date at the top. We encourage you to review this page periodically to stay informed about how we protect your personal data.

Your continued use of the hbije Platform after the publication of an updated Privacy Policy constitutes your acknowledgement of the changes and your agreement to be bound by the revised Policy. If you do not agree with any changes made to this Policy, you should stop using the Platform and may request account closure by contacting [email protected].

📧15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way hbije handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 5 business days.

Email us at: [email protected]