Responsible Gaming at hbije

🛡️1. Our Commitment to Responsible Gaming

At hbije, we believe that online gaming and betting should be an enjoyable form of entertainment — nothing more. We are committed to providing a safe, fair, and transparent gaming environment for all players in Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. Our responsible gaming programme is built around one simple principle: you are always in control. Every tool, limit, and safeguard we offer exists to help you keep it that way.

Gambling is not a way to make money, pay off debt, or solve financial problems. It is a leisure activity that carries real financial risk. hbije strongly encourages all players to set a personal entertainment budget before they start playing and to never wager more than they can comfortably afford to lose. If at any point gambling stops feeling like fun, our support tools and team are available 24 hours a day, 7 days a week to help you take back control.

💰2. Deposit Limits

One of the most effective ways to stay in control of your gambling spend is to set a deposit limit on your hbije account. Deposit limits allow you to define the maximum amount of money you can add to your account within a chosen time period. hbije supports three types of deposit limit: daily, weekly, and monthly. You can set, adjust, or remove these limits at any time from within your account settings.

• Daily deposit limit: caps the total amount you can deposit within a 24-hour rolling period.
• Weekly deposit limit: caps the total amount deposited across a rolling 7-day period.
• Monthly deposit limit: caps the total amount deposited within a rolling 30-day period.
• Limit reductions take effect immediately. Limit increases require a 24-hour cooling-off period before they become active, giving you time to reconsider.

We recommend that all players, whether they are depositing via bKash, Nagad, Rocket, or bank transfer, set a deposit limit as a baseline protective measure when they first open their hbije account. This is especially important for new players still learning the ropes of online gaming in Bangladesh.

⏱️3. Session Time Limits

Time passes quickly when you are engaged in an exciting game of cricket betting or live casino, and it can be easy to lose track of how long you have been playing. hbije's session time limit tool allows you to set a maximum duration for each gaming session. Once you reach your chosen time limit, you will receive a clear on-screen notification reminding you that your session has ended and prompting you to decide whether to take a break or continue.

You can set session time limits ranging from 30 minutes to 8 hours. Adjustments to session time limits — including any increases — take effect from the start of your next gaming session. We strongly encourage all players to use session time limits in combination with deposit limits for a more comprehensive layer of personal protection.

📉4. Loss Limits

A loss limit defines the maximum amount of money you are willing to lose within a set time period — daily, weekly, or monthly. Once you hit your loss limit, your account will be temporarily restricted from placing further wagers until the limit period resets. This tool is especially useful for players who prefer to manage their risk in terms of net outcome rather than total spend.

Loss limit reductions take effect immediately. Any request to increase a loss limit is subject to a mandatory 24-hour cooling-off period, during which the existing lower limit remains in force. hbije believes that this friction-by-design approach gives players a genuine opportunity to reflect before raising their personal risk threshold.

⏸️5. Time-Out Feature

Sometimes you just need a break. The hbije time-out feature allows you to pause your account for a short period without permanently closing it. During a time-out, you will not be able to log in, place bets, or access any gaming features on the Platform. Time-outs are ideal for players who feel they need a brief cooling-off period but intend to return to the Platform in due course.

• 24-hour time-out: a one-day cooling-off period for players who need a brief pause.
• 1-week time-out: a seven-day break during which your account is fully paused.
• 1-month time-out: a 30-day pause for players who need more sustained time away.
• 6-week time-out: the maximum short-term pause option before self-exclusion is recommended.

🚫6. Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on hbije. When you activate self-exclusion, your account is permanently closed for the agreed minimum period and you are removed from all hbije marketing lists. Self-exclusion is not a time-out — it is a firm, long-term commitment to step away from the Platform. We take self-exclusion requests seriously and process them immediately upon receipt.

Self-exclusion periods available on hbije are as follows. You can request self-exclusion by contacting our support team directly at [email protected] — our team will action your request immediately, and the exclusion will take effect within one hour of confirmation.

• 6-month self-exclusion: minimum recommended period for players experiencing persistent gambling problems.
• 1-year self-exclusion: a full year away from the Platform to support long-term recovery.
• Indefinite self-exclusion: permanent closure of your hbije account with no set reactivation date.

During any self-exclusion period, hbije will not send promotional communications to your registered email or mobile number. If you attempt to register a new account during an active self-exclusion period, hbije reserves the right to close the new account and forfeit any funds deposited, as doing so circumvents the protective purpose of self-exclusion.

🔞7. Protecting Young People

hbije operates a strict 21+ age policy. No person under the age of 21 years is permitted to open an account, make a deposit, place a bet, or access any gaming feature on the Platform. Age verification is carried out at the point of registration using national identity documents, and further spot checks are conducted on accounts that trigger age-related risk indicators.

If you share a device or a mobile number with a family member under the age of 21, we strongly recommend taking the following steps to prevent underage access to your hbije account.

• Use a strong, unique password for your hbije account and never share it with anyone, including family members.
• Always log out of your hbije account after each session, especially on shared or family devices.
• If you suspect that a minor has accessed or attempted to access your account, contact hbije support immediately at [email protected].

🎯8. Keeping Gambling Fun

Responsible gambling is about making informed choices and keeping the activity in its proper place as a form of leisure. Here are some practical guidelines that hbije recommends to all players to help gambling remain enjoyable rather than harmful.

• Only gamble with money you have set aside specifically for entertainment — not money needed for rent, groceries, utilities, or any other living expense.
• Accept that you will lose some of the time. No betting strategy guarantees a profit, and the house edge exists on every game. Approach each session with a mindset of entertainment, not investment.
• Take regular breaks during gaming sessions. Step away from the screen, get some fresh air, and give yourself time to think clearly before continuing.
• Never gamble when you are feeling emotional, stressed, depressed, or under the influence of alcohol. Impaired judgement leads to impulsive decisions and larger losses.
• Balance gaming with other leisure activities. Spending time with family in Dhaka or Chittagong, following cricket during the BPL season, or enjoying other hobbies keeps life well-rounded.

If gambling ever stops feeling like entertainment and starts feeling like a necessity, that is the signal to step back and use the hbije tools described on this page — or to reach out to our support team for a conversation.

🔔9. Reality Check Notifications

hbije's reality check feature sends you a periodic notification while you are actively playing, reminding you how long your current session has lasted and how much your net balance has moved during that time. Reality checks are designed to interrupt auto-pilot play and bring your attention back to where you are in your session — time elapsed, money spent, and mood.

You can set reality check intervals of 15 minutes, 30 minutes, or 60 minutes. When a reality check notification appears, you have the option to continue playing, take a break, or access your responsible gaming tools directly from the notification screen. Reality checks cannot be disabled once they are set — they can only be adjusted to a different interval. We believe that a little friction in the right place saves a lot of regret later.